It is critical to consider a business’s operational processes when selecting, implementing and using a software application. The software or system must be configurable to accommodate the business’s operational processes. It is also critical to adjust and improve operational processes when implementing and using a best-in-class business system. The most brilliant system configured and used badly, will produce poor results and limit the return on investment. It therefore goes without saying that business systems and processes must be integrated and are interdependent.
Due to the interdependence of business systems & processes, consulting with clients is often done in conjunction with business system work, namely new system implementations or updates, integration of new products, services and/or customers into existing business processes and systems, and reviewing operational compliance to business processes and system usage policies.